Repair question about your guitar
There are usually several factors that contribute to any given problem, so it is important that we learn more about your particular situation before making a diagnosis or recommendation.

Please contact Taylor Customer Service or any Taylor Factory-Trained Repair Centers throughout the U.S. and Canada and our guitar specialists will be happy to answer your questions in more detail. For your convenience, warranty claims may be made at any Taylor Factory-Trained Repair Center or through Taylor Customer Service.

If your guitar is in need of repair, Taylor Customer Service or a Taylor Factory-Trained Repair Center must be contacted prior to shipping your guitar. Drop-off service is also available at the factory in El Cajon, Calif., however we are currently doing warranty repair work only. Please contact any Taylor Factory-Trained Repair Center for non-warranty repairs or maintenance. If you would like to drop-off your guitar at the factory for a warranty repair, please call Customer Service prior to bringing in your guitar. Drop-offs are accepted at 1700 Gillespie Way (1/4-mile south of the Taylor Guitars main entrance), Monday through Friday, 9:00 A.M. to 4:00 P.M. Customer Service will process drop-offs within 24 hours and call to confirm pricing/warranty coverage or to obtain more information.

Taylor Customer Service can be reached at (800) 943-6782 between the hours of 8:00 A.M. and 4:30 P.M. Pacific Standard Time, Monday through Friday. For a complete list of Taylor Factory-Trained Repair Centers, please click here.