Taylor Service, Air Travel Tips, and a Message from Bob Taylor

Friday July 10, 2009
By: Taylor Guitars News

There’s been a lot of attention in recent days on the perils of flying with a guitar, courtesy of the media sensation created by Taylor artist Dave Carroll’s clever YouTube video. Since many folks may be thinking of flying with their Taylors, we thought we’d share some helpful information, including airline tips, a personal message from Bob Taylor, and the latest news on our new Factory Service Center. We’ve even put together a special discounted “Travel Relief” Service Package to help your Taylor recover from its journey, wherever it may be headed.

We know the real world can take its toll on a guitar, from the effects of relative humidity extremes to normal fretwear to airline baggage handlers and other circumstances beyond an owner’s control. We’ve seen nearly every malady that can afflict a guitar, and we empathize with owners when they share their stories with us. That’s why we’re just as committed to service and repair as we are to the guitar-making process.

In June we reaffirmed our service commitment by upgrading our service and repair departments and expanding to a new building on the Taylor campus, which now serves as our new U.S. Factory Service Center. The Service Center was designed to better accommodate customer visits and to provide an enhanced environment for our service and repair experts to interact with folks, address their guitar concerns, and work on restoring guitars to their optimal condition.

In conjunction with our new service digs, we’re pleased to roll out a couple of new programs. The first is that our repair technicians are now servicing all brands of guitars, both acoustic and electric. For Taylor owners who’ve had a great service experience and also own other brands of guitars that could use some work, we’ll be happy to apply the same level of expert care to get that guitar primed to play its best. And if you have friends who don’t own Taylors but have other guitar brands in need of work, let them know that our doors are now open to them!

The second program is a special summer deal on our Refresh Service Package [PDF]. Normally $95, from now through August 31, 2009 we’re offering it to customers for $75. We’re informally calling it our “Travel Relief” special, and were inspired to offer it after following the story of Dave Carroll (710ce, T5), whose acoustic guitar received a drubbing from airline baggage handlers and who used his songwriting skills to respond in a uniquely compelling way to the airline. The story was an extreme example of what can happen to guitars in the real world, especially with gigging artists who travel with their guitars.

Based on Dave’s experience and those of many other Taylor customers over the years, Bob Taylor put together a personal message on Taylor’s service commitment to our customers. We also thought we’d revisit some helpful tips on flying with your guitar, courtesy of the Transportation Security Administration (TSA) and the American federation of Musicians (AFM).

Whether you’re a gigging musician with a travel-worn guitar or a living room legend whose guitar is overdue for a little Taylor love, this is a great time to take advantage of the Refresh package. Think of it as a spa vacation for your guitar!

To call our Factory Service Center to schedule an appointment, please call 1-800-943-6782. For more information on caring for your guitar, visit Service & Support.

Air Travel Tips

Service Packages

Dave Carroll’s Story

Dave Carroll on Twitter


Taylor Service & Support