Q. How long does it normally take to receive an order?
A. Most orders ship within three business days (excluding back-ordered items) and may take 3-7 business days to arrive.
Q. When do overnight orders ship?
A. Overnight orders received before 12:00 noon PST on a business day will ship the same day. Overnight orders received after 12:00 noon PST, or on a non-business day will ship the next business day.
Q. How do I place an order from Canada?
A. The ecommerce store is now open to customers in Canada. If you have any questions please call 800-494-9600.
Q. I need to ship to a P.O. Box, A.P.O., or F.P.O. address. What are my options?
A. Please select USPS Priority Mail for your shipping option. If other methods are chosen, it may cause delays while we contact you and make the correction.
Q. How can I order TaylorWare if I live outside of North America?
A. TaylorWare is currently not available for direct shipments outside of North America. Our various distribution partners throughout the world can assist with Taylor purchases in many countries. A complete list of Taylor distributors can be found at www.taylorguitars.com/dealers/international
Q. What should I do for a return or exchange?
A. We are happy to make returns or exchanges on any unworn, unwashed or defective merchandise within 30 days of purchase. Please call Taylor Customer Service at 800-494-9600 (Monday-Friday, 8:00 am-4:30 pm PST) for assistance.
We are happy to make returns or exchanges on any unworn, unwashed or defective merchandise within 30 days of purchase. Please call Taylor Customer Service at 800-494-9600 (Monday-Friday, 8:00 am-4:30 pm PST) for assistance.
TaylorWare Store Help
The TaylorWare ecommerce store can only fulfill online orders from the United States and Canada. For orders outside of North America, please contact your local Taylor Guitars distributor: www.taylorguitars.com/dealers/international.
Taylor Guitars is a leading manufacturer of acoustic, acoustic/electric, and electric guitars, and offers an extensive Build to Order custom guitar program. Taylor guitars are renowned for their playability and great tone, and the company’s full-service outreach includes helpful customer service, informative online guitar videos, and its TaylorWare line of clothing, gear and guitar accessories. Many leading music artists play a Taylor guitar, including Dave Matthews, Taylor Swift, Jason Mraz, Zac Brown, Steven Curtis Chapman, among many others. The company’s headquarters are in El Cajon, California, with a European distribution center in Amsterdam, the Netherlands.