Customer Reviews Policy

This policy applies to reviews of products on TaylorGuitars.com. 

We love reviews and appreciate the time that our guitar owners spend to share their experiences and give advice to others. All voices are heard and encouraged on this site, including those with negative feedback and contradictory views. However, some reviews are not appropriate and will be hidden to protect our visitors. 

By using the review feature, you agree to our Terms of Service. You also agree to follow these guidelines, which we may update from time to time.

Review standards

We expect all reviews to meet the following basic standards:

• Genuine user. Reviews should be written by people who have used an actual Taylor Guitars product or service. . 
• Personal experience. Reviews should provide feedback on the reviewer’s own experience of using the product or service. Do not include hearsay or speculation on the opinions of others.
• Informative. Reviews should provide a level of detail that is helpful to other businesses. 
• Contactable. We sometimes need to contact a reviewer, for example to help verify that their review is genuine. Reviews with disposable/fake email addresses are not accepted.
• Irrelevant text. Reviews should not include junk characters, repeating text or irrelevant text to meet any minimum length requirements.
• In English. At this time we are only able to manage reviews in English.

Duplication

Only review a product or service once. Multiple reviews of the same listing are unnecessary and crowd out other opinions. We want a range of viewpoints to be heard.

Changing Your Mind

It’s ok to change your mind. If you have changed your opinion of a product or service you have reviewed, and want to change your review, please ask us to remove your existing review. We will send an email back to the address used when your original review was posted, to verify that the removal request is genuine.

Spam or promotional

We don’t allow reviews that are spam or promotional in nature.

Links can be included in reviews, if they provide a reference to relevant content. However, reviews with the following kinds of links will be deleted:

• Promotional links.
• Affiliate links or codes.
• Links to websites that are offensive or fraudulent.
• Links that are shortened just to disguise their nature or hide the website being linked to.
• Reviews that appear superficially to be genuine but are actually spam or promotional in nature are not allowed.

Offensive or inflammatory

We don’t allow reviews that are offensive or include profanities.

We also don’t allow reviews with remarks that are posted to inflame feelings or provoke an extreme reaction from others. 

We ask that reviews are not posted in anger. 

While comparisons to other brands and models, we ask that you do so objectively and don’t bash our competitors. 

Attacks or harassment

We don’t allow reviews that directly attack or harass individuals on a personal level.

Do not make negative comments about people who could easily be identified by a third-party from the information in your review.

Do not expose other people’s personally identifiable information, such as:

• Phone number
• Email address
• Mailing address
• License plate
• Data source name (DSN)
• Order number

Do not criticize other reviews or reviewers, for example, by questioning their authenticity. Everybody is entitled to their opinion, regardless of how different it may be to your own experience. 

If you suspect that a review is not genuine, or is against our policy in any other way, please click the flag icon under the review to report it to us.

Dishonesty or misrepresentation

We expect reviewers to be honest. Give your personal opinion, but do not exaggerate or deliberately misrepresent your experience. State the facts as you understand them to be.

Plagiarism, infringement, or impersonation

Only post your own content or content you have permission to use. This includes text, images, and videos. You're not allowed to:

• Post content that infringes on others' intellectual property (including copyrights, trademarks, patents, trade secrets) or other proprietary rights
• Interact with community members in ways that infringe on others' intellectual property or proprietary rights
• Impersonate someone or an organization

In the Industry

People within the Musical Instruments industry (vendors, competitors, dealers, manufacturers) must disclose their industry role if writing a review. Please include your name, company and position at the end of the review.

A range of actions may be taken when a review is under investigation, including:

• Temporary removal of the review.
• Asking the reviewer to provide evidence that they used the product or service.
• Inviting the reviewer to submit a new review which does not violate our policy.

Reviews are moderated in accordance with this policy, and moderation decisions are made at our sole discretion.

This policy is subject to change at any time, and may be applied to reviews that were submitted at any time in the past as well as new reviews.

If you have any questions about this policy, please contact us at support@taylorguitars.com.